Privacy Policy

Introduction

Retort Horologie ("we", "us", "our") is a watch repair workshop operating at 55 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. We are committed to handling personal information responsibly and transparently. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

Questions about this policy should be directed to: [email protected]

What personal data we collect

We collect the following categories of personal data:

• Name and contact information (email address, phone number)
• Postal or delivery address, where a watch is sent to us by post
• Details you provide about your watch and the repair required
• Payment information — we do not store card data; payments are processed at the point of collection
• Service history records associated with the watch and its owner
• Website usage data collected via cookies (see our Cookie Policy)

How we collect your data

We collect personal data through the following means:

• The enquiry form on our website at retorthoro.info
• Direct communication by phone, email, or in person at the workshop
• Intake documentation completed when a watch is left for service
• Cookies and similar technologies when you visit our website (where consent is given)

Legal basis for processing

We process personal data under the following legal bases:

• Contract performance: To provide the repair service you have requested and communicate with you about your watch
• Legitimate interests: To maintain service records and improve our workshop processes
• Consent: For optional communications or cookie-based analytics where you have given explicit consent
• Legal obligation: Where required by Malaysian law, including the Personal Data Protection Act 2010 (PDPA)

How we use your data

• To assess your watch and provide the service you requested
• To communicate turnaround timelines, findings, and collection arrangements
• To maintain a service history log for your watch
• To contact you if we discover issues beyond the original scope before proceeding
• To comply with applicable Malaysian legal and tax requirements
• To improve the website experience where analytics consent has been given

We do not use your personal data for automated profiling, third-party marketing, or any purpose unrelated to your repair enquiry or service history.

Data sharing

We do not sell or rent your personal data. We may share limited data only in the following circumstances:

• With suppliers when sourcing specific parts (name and watch model only, no contact details shared without your consent)
• With courier services when returning a watch by post (name and delivery address)
• With analytics service providers where you have consented to analytics cookies (no personally identifying data)
• Where required by Malaysian law or legal proceedings

Data retention

We retain personal data for the following periods:

• Enquiries that do not proceed to a service: deleted within 6 months
• Active service records: retained for 7 years for warranty and legal reference purposes
• Website enquiry form submissions: retained for 12 months from submission date
• Analytics data: retained according to the analytics provider's policy; aggregated only

You may request deletion of your personal data at any time. See Your Rights below.

Data protection measures

• Service records stored in access-controlled systems, not on shared cloud platforms
• Paper intake documents stored in a locked location on premises
• Email correspondence retained in password-protected accounts
• No personal data transmitted by unencrypted methods where avoidable
• In the event of a data breach, affected individuals will be notified as required under the PDPA

Cookies

Our website uses cookies for basic functionality and optional analytics. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function. Analytics and other optional cookies are only active where you have provided consent.

Your rights under the PDPA (Malaysia)

Under the Personal Data Protection Act 2010, you have the following rights:

• The right to access personal data we hold about you
• The right to correct inaccurate or incomplete personal data
• The right to request deletion of your personal data where there is no lawful basis for continued retention
• The right to withdraw consent where processing is based on consent
• The right to object to processing for purposes beyond those originally stated

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are unsatisfied with our response, you may contact the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.

Third-party links

Our website may contain links to external resources or suppliers. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external site before submitting personal data to it.

Children's privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected] and we will delete the data promptly.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website following an update constitutes acceptance of the revised policy. Where changes are significant, we will make reasonable efforts to notify clients directly.

Contact

Data controller: Retort Horologie
Address: 55 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Email: [email protected]